Under federal regulations, if you made your purchase with a credit card, airlines must forward a credit to your credit card company within seven business days after receiving a complete refund application. (This isn’t the only Frontier refund case I’ve advocated recently.) But it takes a while to process the refund, which can be frustrating. Frontier’s cancellation recovery program is far more flexible and customer-friendly.
#Tripeasy rebook customer service full
Most airlines offer two terrible choices: a full refund or a flight of its choosing. Maybe it meant to say a month after the initial 30 days?īy the way, I like Frontier’s program for handling flight cancellations. It gave you 30 days to submit the paperwork and said it would pay you within a month. When the airline canceled your flight, it promised to cover your expenses to get to Cleveland. Answerįrontier should have sent your refund by now. Can you help me? - Audra Singer, Orlando, Fla.
It’s been almost two months, and I haven’t received my Frontier Airlines flight reimbursement. I went for option two and I booked a new flight on Spirit Airlines and submitted my receipts. I had to submit a copy of my receipt along with its emails within 30 days of my original travel date to get reimbursed. Frontier promised to reimburse me up to a maximum of $400 per person. I could also purchase a ticket on another airline or rent a car to reach my destination on my own. I could either receive a full refund, plus $500 in Frontier Travel Vouchers. I was supposed to fly from Orlando to Cleveland on Frontier Airlines, but the airline canceled my flight. When Frontier Airlines cancels Audra Singer’s flight to Cleveland, it offers to pay for her new ticket to her destination.
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